Retailer Business Counseling

A program developed by the Automotive Trades Association of Atlantic Canada to help employers focus on key areas of business activity that will help produce and maintain acceptable levels of customer service, safety and shop productivity. The Retailer Business Counseling Program is a 3 day assessment, which includes a 1-day on site visit. The Cost for the Retailer Business Counseling Program is $800.00 + HST and comes with a money back guarantee. Included is a detailed analysis and report covering the following areas of operation:

• Merchandising observations
  • From the Street
  • On Site
  • Service Dept.
  • Reception Area
• Shop Data
  • W/O Analysis, preparation & controls
• Labor Productivity Analysis
• Potential Productivity Improvement Areas
• Shop Service Capacity
• Sample Shop Supplies
• Customer Satisfaction Survey
• Employee Interviews
• Service Dept. Standards
• On Site Safety Audit

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